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Service

We only sell our bikes through specialist bicycle retailers, partly because we believe that there is no substitute for proper advice at the point of sale, but also because we consider it essential that our bikes are properly serviced by qualified mechanics. The maintenance needs of a Brompton are much the same as those of any conventional, fixed-frame bike.

Every Brompton dealer should carry a minimum complement of spare parts and be able to handle most of the servicing that a Brompton may require over the course of its working life. Very occasionally, repairs or servicing may be required that are beyond the facilities of a typical dealership; nevertheless, such off-site work will be arranged through the dealer as well.

We cannot accept delivery of bicycles for servicing direct from the public, even for substantial repairs or warranty claims. By handling relations with the public, our dealers allow us to focus on our manufacturing operations while offering the public the best service possible.

100-mile service

Certain items on any bicycle take time to bed in; to avoid damage, these need attention soon after you have bought the bike. The dealer that sold you your bike will be happy to perform this first important service without charge, however, it must be redeemed within three months of purchase; they will pay particular attention to the following items:

• Spokes The tension of the spokes should be checked and adjustments made to suit. If a spoke becomes loose for any reason, neighbouring spokes will be carrying extra load and may fail.
• Crank Axle Bolts & Pedals These must be checked for tightness. The correct torque is 30NM (the thread for the LH pedal is left hand). If these items work loose, the aluminium cranks will almost certainly become irretrievably damaged.
• Cables Although the cables are pre-stretched, inevitably there is further initial stretch. As this affects hub-gear control, the gears should be checked for correct adjustment. It's well worth setting the brakes at the same time.